1. General informationThe use of this application (hereinafter: BRITA Professional Filter Service App) provided by BRITA SE (hereinafter: “BRITA”) is permitted exclusively subject to the following terms and conditions of use. These general conditions of use may in specific cases be extended, modified or replaced with additional terms and conditions, such as for example, for the purchase of products and/or services. By downloading these terms and conditions of use, you are accepting their validity in their respective version.2. Services2.1. BRITA SE provides the “BRITA Professional Filter Service App” application to their customers’ for free in order to help them choose the correct filter, to achieve the ideal bypass setting and to determine the next service date. 2.2. Due to the nature of the Internet and computing systems, BRITA cannot guarantee the uninterrupted availability of the BRITA Professional Filter Service App. BRITA reserves the right to suspend the operation and/or the provision of the BRITA Professional Filter Service App, either in full or in part, at any time without prior notice.3. Right of use3.1. The use of the information made available in the BRITA Professional Filter Service App is governed exclusively by these terms and conditions unless otherwise agreed. 3.2. BRITA grants to the user a non-exclusive, non-transferable right to use the information made available in the BRITA Professional Filter Service App to the extent agreed, or if there has been no agreement, to the extent of the purpose intended by BRITA when making it available. 3.3. Furthermore, the user retains the non-exclusive and non-assignable right to make copies of the software only to the extent necessary to load, display, run, transmit or store the software (in accordance with the contractual use). 3.4. The user will use the software exclusively as agreed. 3.5. Under no circumstances is the user entitled to sell the software to a third party or cede it to a third party free of charge without the express written permission of BRITA.4. Intellectual property4.1. The content and structure of the BRITA Professional Filter Service App, in particular also the app icons, logos and images used are protected by copyright. All rights are reserved. Information, brand names and other content in the BRITA Professional Filter Service App may not be changed, copied, reproduced, sold, leased, used, modified, or otherwise exploited without the prior written permission of BRITA. 4.2. Over and above the usage rights or other rights expressly granted, the user shall be granted no further rights of any kind, in particular to the company names and commercial property rights, such as patents, utility patterns or brands, nor shall BRITA be subject to any corresponding obligation to grant such rights.5. Obligations of the user5.1. Furthermore, the user is also required to ensure that all such use of the BRITA Professional Filter Service App and any associated activity does not, under any circumstances: cause harm to other persons, in particular minors, or infringe on their personal rights; offend against accepted standards of public decency; infringe against intellectual property rights; transmit content containing viruses, so-called Trojan horses or any other program that might damage software; enter, store or send hyperlinks or contents that the user is not authorized to enter, store or send, in particular if these hyperlinks or contents violate obligations to maintain confidentiality, are unlawful, in breach of contract or simply deliberately incorrect; and/or distribute advertising or unsolicited e-mails (so-called spam") or inaccurate warnings of viruses, defects or similar material or solicit the participation in any lottery, snowball system, chain letter, pyramid game or similar activity. 5.2. BRITA accepts no liability for losses incurred by the user as a result of misuse of the information provided. 5.3. BRITA may, at any time, block access to the BRITA Professional Filter Service App, in particular if the user breaches any obligations arising from these terms and conditions."6. Liability for defects in title and quality6.1. Inasmuch as the BRITA Professional Filter Service App and any information contained therein are made available at no cost, any liability for material defects and defects of title, in particular in relation to the correctness or absence of defects or freedom from third-party intellectual property rights, or in relation to completeness and/or fitness for purpose, is excluded – except in cases of wilful or fraudulent intent. Use is at the user’s own risk. 6.2. The information in the BRITA Professional Filter Service App may contain specifications or general descriptions of technical options for products or services which may not always be present in individual cases (due to product changes, for example). The required performance of the product shall therefore be agreed in each case at the time of purchase.7. Other liabilityThe liability of BRITA for material and legal defects is in accordance with the provisions made in item 6 of these terms of use. Furthermore, any liability on the part of BRITA shall be excluded unless required by the Act on Product Liability, for example, in cases of wilful misconduct, gross negligence, danger to life, limb or health, failure to meet guaranteed characteristics, fraudulent concealment of a defect or in case of breach of fundamental contractual obligations. Compensation for damages due to the violation of key contractual obligations shall be limited, however, to typical contractual, foreseeable damages, to the extent that there is no instance of intent or gross negligence.8. Data protectionIn this Privacy Policy, BRITA SE, Heinz-Hankammer-Straße 1, 65232 Taunusstein, Germany (“we”, “us”, “BRITA SE”) wishes to inform you about how we process your personal data when you visit our app.
8.1 What personal data do we collect from you?
Personal data is any information about a specific or identifiable natural person that you communicate to us and that is generated or collected by us. This includes:
When using the services or functions of our app, for example when installing the app on your mobile device, entering data, connecting to a BRITA system or using the app (hereinafter: "app"), the content data you enter and the information you provide will be stored and processed.
Server log data: When you use our app, data (such as the date and time of your visit, the pages visited and data files requested, the type and operating system of the end device you use as well as your IP address) is temporarily saved in a protocol file.
8.2 For what purpose, on what legal basis and how long do we process your personal data?
8.2.1 Advertising and product development (usage data etc.), right of objection
We would like to use your personal data and/or any anonymous statistical information created from it in order to inform you about our products and services with regard to water filters and accessories (“BRITA Products and Services”) or to improve our products, offers and services (product improvements, customer analyses).
8.2.1.1 Anonymised usage data
Here we use anonymised or aggregated data obtained using analytical tools to track the surfing behaviour of every visitor and thereby improve the design of our app and our range of products in general. You can find details about these analytical tools in section 8.4.
You may object in full at any time to the creation of pseudonymised data, the use of your personal data for purposes of product development or where applicable, withdraw any consent given. Please use the relevant function provided for you (e.g. the unsubscribe function (under the ‘conditions of use’ in the app) or send a communication to that effect in writing (keyword: data protection) or by email to the contact addresses stated under section 8.9.
The legal basis for processing is your consent (Art. 6, para. 1 (a) of the GDPR) and our legitimate interests (Art. 6, para. 1 (f) of the GDPR), where applicable in conjunction with Section 7, para. 3 of the Unfair Competition Act (Gesetz gegen den unlauteren Wettbewerb - UWG).
We will delete this data following your objection or the withdrawal of any consents given or otherwise no later than the end of its use, or we will only store it in aggregated, anonymised form. Where necessary, we will store the fact of your objection to prevent you from being contacted again.
Please note that after an objection has been filed, the app can no longer be made available to the full extent.
8.2.2 For the provision of the app and performance of the services
The processing of server log data is necessary for the provision of the app and the performance of services for technical reasons and subsequently to ensure system security.
The legal basis for processing is our legitimate interest in providing the app with our services (Art. 6, para. 1 (f) of the GDPR). Processing is absolutely essential for the use of the app for technical reasons and subsequently to ensure system security and provision of the service.
This data is deleted after no more than 30 days.
8.3 Sharing of data
8.3.1 Sharing of data with data processing companies
We sometimes use service providers, subject to compliance with the statutory requirements, by means of commissioned processing, i.e. based on a contract on our behalf, according to our instructions and under our control.
In particular, data processing companies are
technical service providers that we use to provide the app, e.g. service providers for software maintenance, data centre operations and hosting;
technical service providers that we use to provide functionalities, e.g. technically essential cookies;
In such cases, we remain responsible for the data processing; the sharing and processing of personal data to and from our data processing companies is based on the relevant legal basis that permits us to process data. A separate legal basis is not required.
8.3.2 Data transmission to third parties
Sometimes we also share your data with third parties, i.e. partners with which we collaborate outside commissioned processing. Partners of this kind perform their services on their own responsibility; processing of your data by partners is governed solely by their privacy policy.
8.4 Google Analytics
If you have given your consent, this app uses Google Analytics, a web analytics service provided by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
8.4.1 Scope of processing
Google Analytics uses cookies that enable an analysis of your use of our app. The information collected by the cookies about your use of this app is usually transferred to a Google server in the USA and stored there.
We use the function 'anonymizeIP' (so-called IP-Masking): Due to the activation of IP-anonymization on this website, your IP address will be shortened by Google within member states of the European Union or in other states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google.
During your app visit the following data is recorded:
The pages you visit, your "click path”
Achievement of "website goals" (conversions, e.g. downloads)
Your user behaviour (for example clicks, dwell time, termination rates)
Your approximate location (region)
Your IP address (in shortened form)
Technical information about your browser and the end devices you use (e.g. language settings, screen resolution)
Your internet provider
8.4.2 Purposes of processing
On behalf of the operator of this app, Google will use this information to evaluate your use of the app and to compile reports on app activities. The reports provided by Google Analytics help to analyse the performance of our app.
8.4.3 Receiver
The recipient of the data is
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
as a contract processor. For this purpose we have concluded a data processing agreement with Google. Google LLC, headquartered in California, USA, and, if applicable, US authorities can access the data stored at Google.
8.4.4 Transfer to third countries
A transfer of data to the USA cannot be excluded.
8.4.5 Storage period
The data sent by us and linked to cookies is automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
You can also prevent the storage of cookies by adjusting your browser software accordingly. However, if you configure your browser to reject all cookies, this may limit the functionality of this app.
8.4.6 Legal basis and right of withdrawal
Your consent is necessary for data processing, Art.6 Abs.1 S.1 lit.a DSGVO.
For more information about Google Analytics' terms of use and Google's privacy policy, please see
https://marketingplatform.google.com/about/analytics/terms/de/ and https://policies.google.com/?hl=de
8.4.7 Russian users
We recommend users who are subject to Russian legislation to select the language Russian in the app settings. Only in this case can it be guaranteed that no personal data of Russian users will be stored and processed.
8.5 Cookies and web analysis
8.5.1 What are cookies?
To make our app as user-friendly as possible we and our partners use so-called “cookies”. Cookies are small data files that are placed on the visitor's device. They allow us to provide information over a certain period and identify the visitor's computer. This also takes place in part by using so-called tracking pixels that are not placed on a visitor's hard drive, but may be helpful in identifying the computer in the same way as with a cookie. The term “cookie” below includes both cookies in the technical sense as well as tracking pixels and similar technical methods.
8.5.2 What cookies do we use?
In this app we use analysis, security, targeting and advertising cookies.
Analytical cookies collect information about how visitors use an app overall, for example which pages they access most often and whether they receive error messages from websites. These cookies do not collect data that could identify their visitors. Data collected with these cookies is not combined with other information about our visitors. All information collected with the help of these cookies is used exclusively to understand and improve the functionality and service on the app. We use Google Analytics, a web analytics service provided by Google Inc. to analyse our app. The information generated by the use of Google Analytics about your use of this app is transferred to a Google server and stored there. Google will use this information for the purpose of evaluating your use of the app, compiling reports on app activity for app operators and providing other services relating to app usage and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google.
The legal basis for the use of analysis cookies and the processing of your data by the providers of these cookies is your prior consent (Art. 6 (1) lit. a GDPR). If you are visiting our app for the first time, you will see the privacy notice on your home page. By clicking on "Accept" you agree to the setting of these cookies. This consent will be stored (in the form of a cookie) so that we do not have to display this notice again on every page. You can revoke your consent at any time under ‘Conditions of Use’ in the app.
8.5.3 List of analysis, security, targeting and advertising cookie
We currently use cookies of this category from the following providers, where you can find information about the cookies and their names:
Tool: Google Firebase Analytics
Data protection information of the provider: https://marketingplatform.google.com/about/analytics/terms/de/
If you would like to receive further information about these cookies from us instead, please contact us by email at: PrivacyProfApp@brita.net
8.5.4 How can I give or withdraw my consent to cookies?
If you are visiting our app for the first time, the data protection notice with the consent text will be displayed on the initial page. By clicking on "Accept" you agree to the terms of use and the data protection regulations and thus to the use of cookies. You can object to this consent at any time under ‘Conditions of Use’ in the app. Please note that the app cannot be used without agreeing to the terms of use and the data protection regulations.
8.6 Links
We use links to our other Internet presences on third-party websites and services, e.g. on social media channels such as YouTube. These third parties are solely responsible for data processing by such other service providers on their websites; their respective privacy policies apply.
8.7 Security
We and our service providers take technical and organisational security precautions in order to safeguard your personal data managed by us against accidental or intentional manipulation, loss and destruction, or against access by unauthorised persons. Our data processing systems and security measures are constantly being improved to meet the latest technical developments.
When your personal data is transmitted to us, encryption takes place via a Secure Socket Layer (SSL). Personal data that is exchanged between you and us or another company of the BRITA Group is transmitted via encrypted connections that conform to the current state of technology.
Of course, our employees and the service providers that we engage are committed to confidentiality.
8.8 Your rights to information, rectification, blocking or deletion
In principle, every natural person whose personal data we process has the following rights in relation to us (i.e. depending on the relevant conditions):
If you have any questions on the processing of your personal data by BRITA SE, we will be happy to provide you with information about personal data stored about you at any time free of charge (Art. 15 of the GDPR).
You have a right to the rectification of incorrect data and to have incomplete data completed (Art. 16 of the GDPR).
You have a right to the blocking / restriction of processing or to the deletion of your personal data that is no longer required or that is stored based on legal obligations (Art. 17, 18 of the GDPR).
You have a right to the portability of your data in a structured, commonly used and machine-readable format, if you have provided the data to us based on a consent or a contract between you and us (Art. 20 GDPR).
You have a right to object to the processing of your data for direct marketing at any time (cf. also section 2.5, Art. 21 para. 2 and 3 of the GDPR).
You have a right to object due to processing based on a legitimate interest; in this case, we may demonstrate our compelling legitimate grounds (Art. 21, para. 1 of the GDPR). We have referred above to when this right exists (see section 2).
If you have given your consent to data processing, then you can withdraw this at any time with future effect, i.e. the lawfulness of the data processing remains unaffected up to the time of withdrawal. Once you have withdrawn your consent, you may not be able to use our services any longer.
Please contact the address stated under section 8.9 with your concerns. We reserve the right to verify your identity in order to prevent your personal data from being disclosed to unauthorised persons.
You also have the right to submit a complaint to a supervisory authority for data protection.
8.9 Data Protection Officer
You can reach our Data Protection Officer at the address below:
It is necessary to revise the content of this Privacy Policy from time to time. We therefore reserve the right to amend it at any time. We will also publish the amended version of the Privacy Policy here. If you visit us again, you should therefore read through the Privacy Policy once more.
Version dated November 20209. Used servicesThe application uses the following services to (optionally) define the location of the filter installation, to identify a filter cartridge with aid of a QR code, to send data about water quality to BRITA anonymously, to safe the entered data locally on the user’s device and to export calendar entries for exchange dates.
We are using the following services: android.permission.ACCESS_COARSE_LOCATION android.permission.ACCESS_FINE_LOCATION android.permission.ACCESS_NETWORK_STATE android.permission.BLUETOOTH android.permission.CAMERA android.permission.FLASHLIGHT android.permission.GET_ACCOUNTS android.permission.INTERNET android.permission.READ_EXTERNAL_STORAGE android.permission.WAKE_LOCK android.permission.WRITE_CALENDAR android.permission.WRITE_EXTERNAL_STORAGE com.google.android.c2dm.permission.RECEIVE com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE10. Final provisions10.1. BRITA reserves the right to change or update these conditions of use and any other information contained on BRITA websites or in the BRITA Professional Filter Service App at any time and without prior notice. This also applies to improvements or changes to products, services or initiatives described on this website or in the BRITA Professional Filter Service App. 10.2. Supplementary agreements must be made in writing. 10.3. The place of jurisdiction is Wiesbaden. 10.4. German law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.BRITA SE Heinz-Hankammer-Straße 1 65232 TaunussteinI have read and understood the terms of useAccept